Terms and Conditions of Service 
 

Updated date: 12 March 2025

This Terms and Conditions of Service (“This Agreement”) is an agreement between Cryptoplat Co., Ltd. (“Company”) using the trademark “Mobyx by Cryptoplat” or “Mobyx by Cryptoplat” and the service users who wish to use the Digital Asset Broker service, which can be accessed under the “Trade” menu, and the Digital Asset Dealer service, which can be accessed under the “OTC” menu, including other services as defined in this Agreement (“User” or “Customer ”) via the website “www.mobyxtrade.com” and/or the Company’s “Mobyx by Cryptoplat” application.

Before using the service, the user has read this agreement carefully and agrees to comply with all terms and conditions of this agreement. When the user has registered for a user account and used the company's services, and throughout the period that the user continues to use the service, the company will consider that the user has agreed to this agreement. 

The Company reserves the right to refuse to open a user account if the user does not accept the terms and conditions set out in this Agreement, whether in part or in whole, and throughout the service period, if the user violates or fails to comply with any of the terms and conditions, the Company reserves the right to immediately terminate the service to the user. 

Users can check the financial status of the company from the financial statements and operating results of the company published on the company's website. In addition, users should consider other information to help them decide to use the service, such as information on the quality of service and information on risks related to the safekeeping of customer assets, etc.

Users must comply with the rules and procedures set forth by the Company in this Agreement and/or as may be additionally specified from time to time in the Service Documents or as required by law. 

Unless otherwise provided, the words or phrases in this Agreement shall have the following meanings: 

“ Company ” means  Cryptoplat Co., Ltd., legal entity registration number 0105564069535, head office located at 140/41 (19C) ITF Tower Building, Silom Road, Suriyawong Subdistrict, Bangrak District, Bangkok 10500, using the trade mark name “Mobyx by Cryptoplat”.

“ API ” means a method of connecting the Company’s service system with the website, application and/or service system of other parties for the provision of the Company’s services. 

“ KYC/CDD ” means the process of knowing the service user and checking the facts about the customer that the service user must perform as specified by the Company during the application process and/or during the period that the service user uses the Company’s services for the purpose of anti-money laundering, terrorist financing and proliferation of weapons of mass destruction (AML/CTPF) in accordance with the Anti-Money Laundering Act and other announcements as specified by the Anti-Money Laundering Office, including the Know-Your-Business (KYB) process in the case of a corporate service user. 

“ Baht ”  means the Thai Baht, which is the legal tender currency. 

“ Best Market Conditions ” means the best price at the time the Service User makes a transaction, which is displayed to the Service User via the Service Provider’s website or application. 

“ Website ” means the website “www.mobyxtrade.com” provided by the Company. 

“ Service Documents ” means any documents, policies, notices, user manuals and/or any other documents or agreements that the Company has prepared at present and/or to be prepared in the future (including any amendments) regarding the use of the Services which the Company has announced to users via the Website and/or Application as specified in Section 2 of this Agreement. 

“ Application ” means the “Mobyx by Cryptoplat” application provided by the Company on the iOS operating system only.

“Company Service Channels”  means websites and/or applications provided by the Company.

“Communication Channel”  means a website, application, electronic communication in the form of email (Email) that the User has provided during the application process for using the Service or a short message sent to the User's mobile device (SMS) using the telephone number that the User has provided during the application process for using the Service.

“ Digital Token ” means an electronic data unit created on an electronic system or electronic network for the purpose of defining the rights of a person to participate in investing in any project or business or defining the right to acquire specific goods or other rights, as specified in the agreement between the issuer and the holder, and includes other units of rights as announced by the SEC.

“ Effective Law ” means the Digital Asset Business Act B.E. 2561 and any other rules and conditions related to the digital asset business and/or the Company’s services as determined by the SEC and the authorities with authority to supervise the Company’s business operations, which are currently in effect and may be amended, changed or added later. 

“ External Digital Asset Wallet ” means a digital asset wallet that is outside the Company’s services and owned by the User. 

“ Cryptocurrency ” means an electronic data unit created on an electronic system or network with the intention of being used as a medium of exchange to obtain goods, services or other rights or to exchange between digital assets, and shall include any other electronic data unit as announced by the SEC.

“ Damages ” means all damages, losses, liabilities, costs (including legal costs), claims, fees, proceedings, suits, investigations, demands and claims.

“ Service ” means the Digital Asset Broker service, which can be accessed under the “Trade” menu, and the Digital Asset Dealer service, which can be accessed under the “OTC” menu, and includes but is not limited to the following services: (1) Digital Asset Trading and Exchanging Service by connecting to the Source Exchange, whereby the Company is authorized to act on behalf of the User in sending orders to conduct all forms of digital asset trading transactions as ordered by the User; (2) Service to receive and/or conduct transactions related to digital assets in accordance with the User’s orders sent via the Internet or other electronic systems, including other orders related to or otherwise connected to digital asset trading transactions in the User’s account and the holding of digital assets by the User on behalf of the User and/or in the name of the Company; (3) Digital Asset Deposit, Withdrawal, Transfer Service; (4) Digital Asset Wallet Service; (5) Digital Asset Storage Service of the User through a qualified digital asset custody service provider as specified by the Company, whereby the Company will disclose the risks of storing assets to such external service providers to the User via the Company’s service channels in providing such services. Customer's assets will be stored in both a digital asset storage system that is connected to the network only when the transaction is made (Hot Wallet) and a digital asset storage system that is connected to the network only when the transaction is made (Cold Wallet). The Company will prepare accounts and record the movement of assets of each service user separately. The method of managing assets, including the equipment used to manage assets in the user account, will be as specified by the SEC Office. (6) Other services related to the above-mentioned services. If the details of any of the above services change for any reason, such changed service shall be included. However, such services do not include any services that the Company is not authorized to operate under applicable laws. 

“ User Account ” means the digital asset trading account of the User opened in accordance with the procedures specified by the Company in order to use the services of the Company, which includes the account in which the User’s assets are kept as specified in this Agreement. 

“ Designated Person ” means a person, a group of persons, a juristic person or an organization on a list designated by a resolution or announcement of the United Nations Security Council as a person who has committed acts of terrorism or the proliferation of weapons of mass destruction and the Anti-Money Laundering Office has announced such list, or a person, a group of persons, a juristic person or an organization on a list that a court has considered and ordered to be a designated person under the policy on combating money laundering and the financing of terrorism and the proliferation of weapons of mass destruction.

“ Source Exchange ” means any center or network provided by the Company for trading or exchanging digital assets, including other digital asset exchanges connected to the Company’s system as a digital asset broker and agent.

“ SEC ” means the Securities and Exchange Commission.

“ Digital Assets ” means cryptocurrencies and digital tokens or any other digital assets as determined by the SEC.

The Company may from time to time prepare separate documents, policies, notices, user manuals and/or other documents or agreements relating to the provision of the Services or the Company’s internal operations (collectively, the “ Service Documents ”), and the User agrees to read and understand such Service Documents, which may be amended or supplemented from time to time as necessary, and the User agrees that such Service Documents shall be deemed to be a part of this Agreement. The User may view such documents at any time through the Company’s Service Channels. 

3.Application for service, user account and  KYC/CDD  process

3.1 In the application process, the user must do it by themselves only. The user must fill in information that is correct, true and up-to-date in full according to the details of the steps and methods specified by the company and agree to comply with the processes and procedures specified by the company in applying for the service in full, such as completing the investment suitability assessment and the digital asset knowledge test, following the KYC/CDD process and other processes specified by the company. The user acknowledges and agrees that when applying to use the company's services, the user can use both the Digital Asset Broker service, which can be accessed under the "Trade" menu, and the Digital Asset Dealer service, which can be accessed under the "OTC" menu.

3.2 The Company limits the number of accounts that a user may register with the Company to only one account. If the Company finds that the user has used the national ID card number, passport number or important documents used for identity verification, legal entity registration number (in the case of a legal entity user), telephone number or email address used to register for more than one account, the Company reserves the right to reject the application or cancel the use of any service by the user. In the case that the user is an individual, the user acknowledges and accepts that he/she is the only true beneficiary of such account.

3.3 The User agrees and undertakes to verify his/her identity and provide information and documents related to the verification of identity in accordance with the KYC/CDD process determined by the Company. For the purpose of categorizing and assessing the risk of the User, the Company may, at its discretion, prescribe additional screening steps regarding the User or transactions related to the User’s account until the User’s account opening process is completed. The Company will verify the User’s information by various methods, which may include but are not limited to verifying the User’s information against the list of persons specified as announced by the Anti-Money Laundering Office. The User agrees to allow the Company to inquire for information, details, and request additional documents, either directly or through a third party that the Company deems necessary to verify the User’s identity.

Individual users

Individual users must have the following qualifications: 

1. Users must be individuals who are 20 years of age or older. 
2. Users must not have a history or connection to any crime under the Money Laundering Act, must not be an incompetent person, a quasi-incompetent person, or a person under the care of whom the court has ordered to be under legal care, must be bankrupt, or must have been ordered by the court to be under asset protection.
3. The User shall have full and complete legal capacity, power and authority to perform all acts necessary to enter into and comply with this Agreement, the Service Documents and/or any transaction documents related to the use of the Company's Services.
4. Users must be Thai by birth or legally acquired Thai nationality or other nationalities as determined by the Company.
    The Company reserves the right to refuse to provide services to users who are American citizens or have resident status in the United States or green card holders, including persons subject to the requirements of FATCA, including if the user is a person defined under the Anti-Money Laundering Act or resides in North Korea, Iran, Myanmar, and/or other countries as determined by the Financial Action Task Force (FATF).

Legal entity users must have the following qualifications: 

1. The User has the legal capacity to use the Company's services within the scope of its business purposes and the use of the Services does not violate any laws applicable to that legal entity, including but not limited to the laws of the country in which that legal entity is incorporated.
2. The User is authorized or approved by the partner, shareholder, board of directors, manager or any person who has the authority to allow or approve such Legal User to apply for the Company's services as required by law, regulation or any other document related to the operation of such Legal Entity, including the permission or approval from the relevant government agency or regulatory agency as required by the law applicable to such Legal Entity, including but not limited to the law of the country where such Legal Entity is established.
3. A person who signs on behalf of a legal entity user, including any documents related to the application for service use, is a person who has the authority to sign and act to bind the legal entity in accordance with the law.

3.5 The Company has established a Privacy Policy (Privacy Notice) and other service documents regarding the collection, processing and transfer of personal data, which users can access through the website.  

3.6 The User certifies that any information, documents, evidence, images, including any personal information that the User has disclosed and allowed the Company to store is current, correct, complete, and true in all respects. In the event that the Company investigates and finds reasonable grounds to suspect that the User's information may not be true, or may have been altered or falsified, whether in whole or in part, which causes the information to be inconsistent with the facts as provided by the User, the Company has the sole right to refuse to provide services

without prior notice to the User and has the right to take any legal action as the Company deems appropriate. 

3.7 The Company has sole discretion to approve or reject the opening of a User Account, including closing or suspending a User Account in the event that it is found that the User has made transactions that are contrary to or in violation of the law, the Company's policies or these Terms and Conditions of Service.

3.8 User agrees to create a strong password that is not used on any other website or online service and to ensure account security, transaction security and to prevent unauthorized access to the User's account, User should enable Two-Factor Authentication (2FA) which User can enable through the account security settings page displayed on the Company's website and/or application.

3.9 Users may change their personal information, including email and/or telephone number registered with the Company at any time, by themselves via the Company's application and/or website. However, users cannot change their User ID. 

3.10 If the User does not agree and consent to any amendments that the Company will make and announce in the future, including in the event that the User no longer wishes to use the Company's services, the User may withdraw all assets from the Platform and notify the Company in writing.

4.Account Operation Responsibilities 

4.1 Throughout the service period, the user is responsible for checking and reporting information about the user to be current and true at all times. In the event that the Company finds that the user's information is not current or does not match the truth or does not conduct annual identity verification (KYC Ongoing), the Company will consider limiting the service to the user. It may consider suspending certain types of transactions, such as depositing baht, depositing digital assets, and purchasing digital assets, etc., until such information is updated to be current. The Company will inform the user of the reasons for limiting such service via the communication channels specified by the Company.

4.2 The User agrees to maintain the security of the User's account from unauthorized access and to keep the password confidential and not disclose or perform any action that may cause others to know the User's password. The User must immediately notify the Company if the User finds or suspects that the User's account may be accessed, disclosed, or used improperly, or that there is a leakage of information related to the User's account, or an attempt to do so. 

4.3 The User agrees that the Company shall not be liable for any damages arising from and related to the User Account information due to the use or access of the User Account by a third party, or any leakage of information related to the User Account that occurs intentionally or through the User's own negligence.

4.4 The User certifies that the User has full ownership and rights as the owner of the digital assets and baht used in transactions with the Company, including full rights as the owner of the external digital asset wallet and/or bank account, including any other assets that the User may use to transfer or receive baht or digital assets with the Company, and the User certifies that such external digital asset wallet and/or bank account are under the possession and use for the sole benefit of the User, and no person is a beneficiary or has any rights to any benefits in such external digital asset wallet and/or bank account. In addition, the User certifies that the external digital asset wallet and the User’s bank account are not involved in any illegal transactions. If the Company finds that the external digital asset wallet and the User’s bank account are involved in any illegal transactions, or when the Company receives an order from the court, government agency, or relevant regulatory agency, the Company has the right to take legal action in accordance with the applicable law and may take other actions, including but not limited to terminating access to and suspending the User’s account activities, and may suspend the User’s services, whether in part or in whole, immediately.

4.5 The User agrees to be bound by and authorize the Company to conduct transactions in accordance with the instructions received from the User's account. The Company shall consider any instructions to conduct transactions and/or instructions to perform any actions from the User's account as instructions from the User himself/herself, and the User agrees to accept responsibility for such actions as if the User himself/herself had performed such actions.

4.6 In the event that the service user is a corporate user, the service user agrees to be bound by and authorize the Company to conduct transactions in accordance with the instructions received and executed through the service user's account by the service user's representative. The Company shall consider any instructions to conduct transactions and/or instructions to perform any actions from the service user's account as lawful instructions from the service user, and the service user agrees to accept responsibility for such actions as if the service user had performed such actions by himself/herself.

4.7 If the Company receives written notice from the User that the security of the User's account has been breached, the Company will take reasonable steps to protect the User's account, including terminating access to and suspending any activity related to the breached account. The Company makes no representation or warranty that any such action will be successful, and the User agrees that the Company will not be liable in any way related to such action.

5.Details of digital asset brokerage services

5.1 Digital Asset Brokerage Services 

The Company agrees to provide services as a broker or agent for trading or exchanging digital assets (Digital Asset Broker) and the User agrees to appoint and assign the Company as a legal digital asset broker with the authority and duty to act on behalf of the User in making transactions in all forms, including but not limited to receiving and/or conducting transactions related to digital assets according to the User’s orders sent via the Internet or other electronic systems, including other orders related to or otherwise connected to digital asset trading transactions in the User’s account and holding digital assets of the User on behalf of the User and/or on behalf of the Company (“ Digital Asset Brokerage Service ”).

In providing digital asset brokerage services, the Company’s trading system will process purchase or sale orders from the time the customer sends the order until the user’s purchase or sale orders are matched at the destination exchange or until they are canceled by the user, or in the event of a problem caused by the Company that prevents the customer’s purchase or sale orders from being processed, or there is a suspicion that inappropriate purchase or sale orders have been sent, or there is a risk that it is an offense against the Anti-Money Laundering Act, including in the event that the Company announces a temporary suspension of digital asset trading, the system will cancel all pending purchase or sale orders that have not been matched in the system, and in the event that the age of the order placed to wait for matching at the destination exchange has expired (Expired), when the purchase or sale order is canceled, the system will notify the customer via the communication channels specified by the Company, and the Company will notify the customer in advance via such channels.

The system will arrange the trading orders in order of the best price and time (Price then Time Priority). Users can check the order
 of their own trading orders in the Order History after submitting the transaction order. When a trading order or purchase order is received, the Company will send the order to the matching system in one or more destination digital asset exchanges simultaneously. The Company will proceed to provide users with the best conditions according to the market conditions at the time of the transaction. In some cases, if some destination digital asset exchanges temporarily stop providing services, experience delays and/or have problems in sending digital asset transaction orders, the Company may consider temporarily suspending the connection to such destination digital asset exchange until the problem is completely resolved. The Company will notify users via the communication channels specified by the Company. 

For the convenience of using the digital asset brokerage service, the service user agrees that the company shall act as a caretaker of the service user's assets for the purpose of preserving or conducting transactions related to digital assets under the service. Such care of the service user's assets includes opening a bank account to keep Thai baht or using a system to store the service user's digital assets, regardless of whether such system comes from the company itself or a third party. The company will store the service user's assets safely and separately from the service user's assets. 

In addition, the User acknowledges that the Company provides a digital asset wallet to the User to support and facilitate the use of digital asset services provided by the Company. The User agrees to use such digital asset wallet to conduct transactions related to digital assets with the Company only and will not use it to conduct illegal transactions. The User agrees to compensate the Company for any damages incurred by the Company resulting from the use of the digital asset wallet to conduct illegal transactions or to be involved in illegal transactions.

In taking care of the assets of the service users, the service users understand that the Company is not a financial institution under the Deposit Protection Agency Act. Depositing money and digital assets with the Company will not be considered as deposits under the Deposit Protection Agency Act. In the event of damage to the assets of the service users, the service users may not immediately receive the full amount of such assets back from the Company. The service users agree to manage the risks of keeping digital assets by themselves. They may keep digital assets with the Company only in an amount sufficient for the purpose of making transactions. The remaining amount that is not used for making transactions may be kept by the service users themselves. Before making any transactions related to digital assets, the service users should study the risks and methods of using each type of digital asset wallet, including how to keep information regarding access to the service users’ digital asset wallets, such as the password of the service users’ account, etc. The service users can access the policies and other service documents via the Company’s official website.  

The User agrees that if the Company discovers that the Company has received any assets, whether digital assets or Thai baht, and the User does not inform the Company that he/she is the owner of such assets, or the Company cannot contact the User for more than 1 year from the date the Company received such assets, the User agrees to grant the Company the right to charge and deduct the fee for storing the unclaimed assets, including any other expenses (if any) as determined by the Company, by deducting such fees and expenses from the unclaimed assets. In addition, the User agrees to be liable and compensate for any expenses incurred from the Company's operations related to such assets (if any), and to consider taking any other appropriate action within the framework of the law.

The Company agrees to provide Digital Asset Dealer services to buy, sell or exchange digital assets as requested by the Service User (Digital Asset Dealer). The Company will enter into a contract to buy, sell or exchange digital assets with the Service User on its own behalf, acting outside the Digital Asset Exchange Center, through the channels specified by the Company under the Company’s service channels for buying and selling digital assets through the Digital Asset Dealer Service ( the “ Digital Asset Dealer Service ”). 

When a user makes a transaction by entering the amount of digital assets or Thai baht that they wish to buy or sell, the system will display the trading price of the digital asset (which is the price referenced from a reliable source, according to the market conditions at the time the user makes the transaction. The company reserves the right to add risk fees and other related fees to the price) for the user to consider in making the transaction for a period of 10 seconds. The user can choose to confirm or reject the transaction. In the event that the user confirms the transaction, the system will process it by deducting the transaction and delivering the user’s digital assets or Thai baht from the user’s digital asset wallet automatically according to the amount and trading price that the user confirms. However, if the company does not receive confirmation of the transaction from the user within the specified period, it will be considered as a rejection of the transaction. If the user wishes to make a new transaction, the user must press to make a transaction by entering the amount of digital assets or Thai baht that they wish to buy or sell again.

The details of service use, location, service time and other details are subject to the terms and conditions set by the Company under the Company's service channels and/or service documents. 

7.Sending transaction orders 

7.1 The Company agrees not to make any other trading transactions specifically other than those ordered by the User, except in accordance with the order of a court, government agency or relevant regulatory agency.

7.2 Buy /sell digital assets orders

Digital Asset Brokerage Services 

In using the Company's digital asset brokerage service, before sending a digital asset purchase order, the user must have sufficient Thai baht for the purchase order, and before sending a sell order, the user must have sufficient digital assets for the digital asset sale order. The Company allows the submission of a buy/sell order with a value of 50 Thai baht or more only. The Company will display the relevant value of the transaction for the user to acknowledge at the time of the transaction as supporting information before deciding to send the buy/sell order. The Company may increase the price difference (Pricing Spread) in the purchase or sale price of digital assets displayed by the destination digital asset exchange (such price difference may be calculated from the exchange rate used to calculate the value in Thai baht and transaction fees with the destination exchange, etc.). Such price difference occurs to cover the risk of conducting transactions according to the user's orders, which may match the user's purchase/sell orders with one or more destination digital asset exchanges simultaneously. This price difference may be adjusted as appropriate and at the sole discretion of the Company without having to notify the user in advance. The purchase and sale prices, including other values in Thai baht displayed to the user, include the price difference and any fees incurred as mentioned above. The user acknowledges that using the Company's digital asset brokerage service may incur fees, expenses, and commissions. and/or other additional service fees, which the user acknowledges and agrees to pay when making transactions through the Company's digital asset brokerage services.

Digital Asset Dealer Services 

In trading digital assets under the Company's digital asset broker service, users must have Thai baht or digital assets in the digital asset wallet or system provided under the use of the Company's digital asset broker service sufficient for the amount and value of the price offered for the user to press to accept. The Company allows only trading orders with a value of 50 baht or more. The Company reserves the right to set the digital asset trading price at the Company's sole discretion. The system will display the price for the user to consider before making a transaction. The trading price, including other values in Thai baht, displayed to the user includes the price difference and any fees incurred as mentioned above. The Company will make payment and deliver digital assets or Thai baht only to the user who has confirmed the successful trading order. The Company reserves the right to determine the trading volume each time as appropriate and reserves the right to determine the amount of buying or selling as determined by the Company. If there are trading orders exceeding the amount that the Company can provide at that time, the system will reject the buying or selling order and notify the user to adjust the trading order amount to the amount that the Company can provide at that time.

In order to deposit digital assets for the first time, the User must first create a digital asset wallet through the Company's platform. The address for the digital asset wallet that the User will receive for depositing may be different for each type of digital asset, depending on the nature of the network of digital assets provided by the Company. The User must deposit digital assets only to the address specified by the Company.  

Before sending a digital asset deposit order, the user agrees to verify the information about the digital assets provided by the Company, including information about the user’s digital asset wallet, such as the address or network of the digital asset wallet, to be correct before proceeding with the digital asset deposit. The Company reserves the right to determine the minimum amount of digital assets to be deposited. In the event that the user deposits less digital assets than the amount specified by the Company, the Company reserves the right not to record such deposit in the user’s user account. The user may request a refund of digital assets that have not reached the amount specified by the Company in the form and method specified by the Company. In the process of transferring back digital assets, the user agrees to be solely responsible for any expenses and fees that may occur. If the digital asset transfer cannot be performed because the Company’s system does not support such operations or for any other reasons, the Company will inform the user of the reasons. 

The Company reserves the right not to be responsible for any damages resulting from users depositing digital assets other than the digital assets provided by the Company to the Company's digital asset wallet address or depositing digital assets to any other address or network other than those specified by the Company.

Before submitting a digital asset withdrawal order, the user agrees to verify the information about the user's destination digital asset wallet correctly before proceeding with the digital asset withdrawal, such as the address and network information of the user's destination digital asset wallet. The Company reserves the right not to be responsible for any damages resulting from the execution of the user's digital asset withdrawal order to other digital asset wallets as specified by the user. The amount of digital assets that the user can withdraw will not include the amount reserved for sending the user's digital asset trading order that is still pending with the destination digital asset exchange. In the event that the user does not have enough digital assets to cover the fee specified by the Company, the Company reserves the right to reject such withdrawal transaction.

In the event that the user wishes to deposit or withdraw Thai Baht, the user must register at least one commercial bank account (provided in Thailand) with the Company before being able to make transactions related to Thai Baht with the Company. The name on the user's bank account must match the name registered in the identity verification process with the Company. 

Depositing Thai Baht into a user account must be in accordance with the terms and methods specified by the Company (QR code / Bank transfer). The user must deposit money from a bank account registered with the Company only. The user's Thai Baht will be kept in a bank account opened by the Company for the benefit of the customer (account for the customer). However, if the Company finds that the user has deposited money from another account, the Company reserves the right not to record the account/add money to the user. The user must contact the Company through the channels specified by the Company to inform them of the mistake in transferring money from an unregistered account. The user agrees to be solely responsible for any costs and fees that may occur in transferring money back. 

Withdrawal of Thai Baht from the user's account must be in accordance with the terms and methods specified by the Company. The Company will proceed according to the user's order to withdraw money to the user's bank account registered with the Company only. The user must confirm the withdrawal transaction via OTP first. The amount that the user can withdraw will not include the amount that has been reserved for sending the user's digital asset trading order that is still pending with the destination digital asset exchange. The Company reserves the right to set the minimum amount for the user's Thai Baht withdrawal transaction, subject to the terms and conditions specified by the Company.

8.Terms and conditions

- The Company found that the user account had insufficient baht or digital asset balance to send the order. 

- The Company finds that the User's order is unclear or incomplete in any way. 

- The Company finds or suspects that a user's transaction is a transaction that carries risks under the law on money laundering or the financing of terrorism and the proliferation of weapons of mass destruction, or the user is bankrupt, has received a court order for absolute asset protection, is a designated person, is an offender under the anti-money laundering law, or has a final judgment in a case related to corruption or fraud. 

- The Company found that users made transactions in baht or digital assets exceeding the amount specified by the Company.

- In the case of a Thai Baht deposit or withdrawal order, if the Company finds that the bank account name specified by the service user for the Thai Baht deposit or withdrawal does not match the service user's name, 

- Complying with applicable laws, following orders from courts, government agencies or relevant regulatory bodies. 

8.2 The Company reserves the right to determine the amount of baht or the amount of digital assets that users can transact per day or at each time period, and such amount may be changed from time to time as appropriate. In the event of any change, the Company will announce it through the Company's service channels to inform users.

8.3 In the event that the Company's system or the connection system with the destination trading center is disrupted or abnormal, the Company will use its best efforts to resolve such problems or abnormalities. During the period of rectification, the Company may temporarily suspend the service at the Company's discretion. The Company will coordinate and inform the users of the problems, solutions, and approximate duration of the rectification via the communication channels specified by the Company.

- If the user enters the wrong password consecutively for the number of times specified by the company 

- If the User's account is hacked, stolen, disclosed or used by a third party or there is any other risk to the security of the account, or the Company suspects that such an incident has occurred.

- If the user account of the service user is used for fraudulent or illegal activities, or in the event that the Company has suspicions that the user account is used for such activities, or the user becomes bankrupt, is a designated person, or is an offender under the Anti-Money Laundering Act. 

- The User does not review the User Account Information according to the period and procedures specified by the Company for reviewing the User Information, including cases where the User does not review the assessment of the suitability of investing in digital assets and the acknowledgement of investment risks according to the Company's service documents in full as specified by the Company. 

- Complying with applicable laws, following orders from courts, government agencies or relevant regulatory bodies. 

- Other reasons specified in the service documents or as the Company deems appropriate.

8.5 If the Company finds that the User violates or fails to comply with this Agreement, the Service Documents, or any other agreements that the Company has prepared and announced to the User, the Company reserves the right to request additional information or documents from the User, including the right to temporarily suspend access to the User's account, whether in whole or in part, at any time until the Company has received and verified the requested information or documents to be complete and correct.

8.6 In the event that the Company restricts the use of the Service, the Company will notify the User through the communication channels specified by the Company.

9.Supported digital assets

The Company reserves the right to consider the types and currencies of any Digital Assets in the Service. Unless otherwise provided by applicable law, the Company may at its discretion stop or terminate support for any Digital Assets provided by the Service at any time for any reason or no reason. 

In the event that the Company suspends or terminates support for any digital asset in providing the Service, the Company shall use reasonable efforts to notify the User at least 30 days in advance to allow the User to transfer the digital asset to be discontinued from the Company's digital asset wallet to the User's digital asset wallet. If the User does not transfer such digital asset within the specified time, the User agrees that the Company shall not be liable for any damages resulting from the User's inability to access, transfer, or control such digital asset, including the termination of the Company's support for digital assets. 

In addition, subject to the preceding paragraph, in the event that the User still does not transfer the Digital Assets that the Company has suspended or canceled support from the Company’s system within the period specified by the Company, the Company reserves the right to collect any actual costs incurred to store such Digital Assets in addition to the User, whereby the Company shall notify the User in advance through the Company’s service channels so that the User is aware and proceeds to transfer the Digital Assets that the Company has suspended or canceled support to avoid any such costs and/or be aware of the costs that may occur. Such costs shall be as specified by the Company.

Users understand and accept that the Company has no policy to pay interest or other benefits from the baht that the Company deposits with commercial banks for the Users and the Digital Assets of the Users that the Company maintains itself or stores with external digital asset custodians (Third Party Custodians). In the event that a digital asset project or network pays benefits or provides privileges to holders, the Company will inform the details of the information and various related privileges to the Users through the communication channels specified by the Company. In addition, if a digital asset project or network has an Airdrop or Fork that may affect the digital assets that the Users deposit with the Company, the Company will announce and notify about such Airdrop or Fork at least 3 days before the payment date on the communication channels specified by the Company to the Users to notify the Users to withdraw digital assets from the Company's platform in order to proceed to receive such benefits by themselves. 

The information that the company will announce to users will consist of at least the following information:

- Digital assets that will provide benefits to users

- How digital asset issuers pay dividends

- Conditions and benefits of holding digital assets

- Possible costs and fees

The information on such compensation payment must be announced from reliable sources such as White Paper Official, Official Communities website, etc. If the user does not withdraw such digital assets from the company's platform, the user understands and acknowledges that the user may not receive Airdrop or receive benefits from such fork. 

In order to prevent the Company from being a channel or source of money laundering and financial support for terrorism and the proliferation of weapons of mass destruction, the Company, as a reporting entity under Section 16 of the Anti-Money Laundering Act B.E. 2542 (as amended), is responsible for establishing and complying with the Anti-Money Laundering and Suppression of Financing Policy and Suppression of Terrorism and the Proliferation of Weapons of Mass Destruction ( “AML/CTPF Policy”), including practices and processes as required by the Anti-Money Laundering Office, such as the process for providing service users with identification and verification of service users’ identity (KYC/CDD). 

12.Correcting errors that occur with transaction orders 

12.1 In the event that the user wishes to edit or cancel a trading order (Limit Order and Market Order), the user may edit/cancel the erroneous transaction order as long as the user's transaction order has not been processed in the Company's system or has not been matched in the destination digital asset exchange.

12.2 The Company reserves the right to take corrective action or cancel any digital asset transaction order that the Company finds to have failed or has errors, whether such failure or error is caused by the User, a third party, or the Company. By this Agreement, the User agrees that the Company has the authority to take corrective action or cancel such errors in order to correct errors that occur in relation to the transaction order. The Company does not guarantee or warrant that any such action will be successful, and the User agrees that the Company will not be responsible in any way related to such action. 

13.Suspension of access to the digital asset wallet or digital assets of the service user 

In the event that the Company is notified or finds that digital assets stored in a user account or digital asset wallet of a user have been stolen or unlawfully accessed, the Company will take all possible actions to notify the user of such incident and coordinate with the user to resolve the problem. The Company may temporarily suspend transactions in the affected digital asset wallet, whether in whole or in part, for the purpose of preserving the user’s assets, and the user agrees that the Company will not be liable for any damages resulting from the user’s inability to conduct transactions during such suspension period. 

14.Unacceptable use or operation

- Violate any law, regulation, contract, intellectual property or third party rights, or commit any offense by infringing any rights in using the Service.

- Use the Service in a manner that may interfere with, disrupt, negatively impact or damage the Service, or prevent other users from using the Service in any form.

- Use the Services to make payments, support or conduct transactions related to gambling, fraud, money laundering, terrorism or other illegal activities.

- Use any robot, spider, web crawler, scraper, other automated program, or interface not provided by the Company to access the Service or to copy any data related to the Company's Service. 

- Use, access, or attempt to use or access another user's account without authorization.

- Steal or attempt to steal the information of other users or other persons.

- Attempt to circumvent any screening process used by the Company or attempt to gain access to the Company's Services or any part of the Services that the User is not authorized to access.

- Release malware, viruses, logic bombs or other harmful content to the Company's service systems. 

- Develop any applications that may interfere with or affect the Company's service system without prior written consent from the Company, unless otherwise agreed.

- Engage in any action or behavior that may harm the reputation of the Company or a third party or obstruct any action of such persons.

- Acting as a representative or nominee of a third party in using the user account.

- Submitting inaccurate, untrue, or misleading information

- Post content or communications that are defamatory, defamatory, obscene, inappropriate, harassing, or discriminatory, including any content related to political opinions, within the Company's service channels.

- Post content that is related to advertising messages (SPAM), pyramid schemes, or user content that is designed to deceive or defraud other users. 

- Post content that contains personal information of any third party, including but not limited to addresses, telephone numbers, email addresses, national identification or passport numbers, or any other information that may identify or contain personal information of another person.  

- Collect personal information, information related to user accounts, or other confidential information of other users or third parties who participate in any action or conduct that aims to create digital asset trading information in a false or misleading manner regarding digital asset trading, digital asset markets, or digital asset prices, including the use of devices or tricks for fraud in any form, or participate in any action in a manner that defrauds or deceives any person, or creates materially false statements, illegal or fraudulent actions, or encourages or encourages any third party to participate in such actions. 

14.2 During the period that the User uses the Company's services, the User agrees to comply with all laws, conditions, or service documents or guidelines related to the User's digital asset trading transactions and other services, including but not limited to reporting and paying all related taxes. The User is responsible for determining which taxes (if any) arise from trading and other transactions related to the use of the Services, and it is the User's responsibility to report and remit the correct taxes to the relevant tax authorities. The User agrees to act in good faith as an ordinary investor would normally do, and must not act in any way that may cause damage to the service system or the trading system in any case, and will not take advantage of abnormal situations or system failures to seek benefits, whether for themselves or any third party. 

15.fee

15.1 The User agrees to pay the digital asset trading fees, asset withdrawal transactions, other related expenses, including all taxes and duties that are actual expenses incurred and necessary for using the services and conducting transactions as determined by the Company. 

15.2 Fees for trading digital assets through the use of digital asset brokerage services The Company will charge a trading fee calculated based on the value of the user's trading orders at the rate determined by the Company. Such fee will be calculated based on the value of the digital assets purchased or sold. The Company will not charge a digital asset trading fee in the event that the customer trades assets directly with the Company through the use of the digital asset brokerage services. 

15.3 The User agrees to pay the Fee for trading in Digital Assets or Cash at the rates and amounts specified by the Company in the Fee Schedule (the “ Fee Schedule ”). The Company reserves the right to adjust the rates and amounts of Fees (including waiving some Fees) set out in the Fee Schedule from time to time at the Company’s discretion or as applicable in this Agreement. The User can view the Fee Schedule on the Company’s website or the “Mobyx by Cryptoplat” application.

15.4 During the use of the Service, the Company may adjust and amend the service fees from time to time as appropriate. In the event that the Company adjusts the rate and amount of the fees, the Company will announce the adjusted fee schedule to the User in advance through the Company’s service channels. The User agrees to monitor the adjustment of such fees by himself/herself. This is because the digital asset withdrawal fees at each time may vary according to market conditions and/or as determined by the digital asset network. The Company reserves the right to adjust and amend the digital asset withdrawal fees at any time. The Company will announce it on the Company’s service channels and/or display the fee amount for the Customer to check before confirming the transaction each time. 

15.5 In paying the Company's service fees and/or digital asset trading fees, the User agrees and consents to the Company deducting digital assets from the Digital Asset Wallet and/or deducting Thai Baht from the User's Thai Baht Wallet for the payment of any related fees that the User is required to pay under this Agreement.

 -  Fees from services provided by third parties related to external digital asset accounts or addresses from other sources and

 -  Fees for transferring digital assets into or out of the Company's service system 

Before the user makes any payment of the above fees, the Company will notify the user in advance of the transaction so that the user can confirm the transaction and pay the related fees. 

In the event that the user has outstanding fees or expenses owed to the Company, the Company reserves the right to take legal action to claim the rights to such fees.

16.tax

16.1 Tax invoice

Users may download tax invoices and/or receipts through the Company's service channels within the next business day in accordance with the procedures specified by the Company. Users acknowledge and agree that downloading tax invoices and/or receipts issued by the Company through the system shall be deemed as the Company has duly delivered tax invoices and/or receipts to the Users in accordance with the Electronic Transactions Act B.E. 2544 (and amendments). 

If the service user is a juristic person who is required to withhold income tax at source as a payer of income under relevant laws, the payer is required to withhold tax at source from the money paid to the recipient every time the payment is made, in which case the tax withholding must be in accordance with the criteria, methods, and conditions specified, and the said income tax must be remitted to the Revenue Department in the amount and within the time specified by law. In the event that the service user wishes to request a refund of such withholding tax from the Company, the service user is required to submit a withholding tax certificate to the Company to request such amount within 30 days from the last day of that month through the communication channels specified by the Company.

17.Suspension of Service 

17.1 The User agrees that the Company may suspend the User’s access to the User’s account temporarily or in full as necessary and appropriate. In addition, the User agrees that the Company may cancel the User’s transaction orders, including other pending transaction requests while the service is suspended or canceled. Any debts, expenses, and assets that the User may have to pay the Company according to the processed transaction orders will be immediately due. The Company has the right to deduct such fees and expenses from the User’s outstanding digital assets or money at the fee rate determined by the Company. The Company also reserves the right to suspend the Company’s digital asset trader service if it is found that the User has behaved in a manner that is unusual for a normal customer, such as sending a purchase or sale order for digital assets that cannot specify the need or intention to send a purchase or sale order continuously and not confirming a large number of purchase or sale orders under the “OTC” menu for a continuous period without reasonable cause or unusual behavior, which may affect the overall efficiency of the service under the digital asset trader system. The period for suspending this service shall be at the Company’s discretion. However, the Company will notify you before suspending such service. 

17.2 In the event of any suspension or termination of all services, the Company shall use its best efforts to provide the User with 7 days to withdraw digital assets from the digital asset wallet, unless prohibited by applicable laws, including compliance with orders of the authorities with the authority to supervise the Company's business operations, which shall be otherwise specified. If any digital assets have not been transferred out of the User's digital asset wallet in the Company's service system within such period, the User agrees that the Company shall have the right to manage the User's assets as the Company deems appropriate, as permitted by applicable laws. 

17.3 In the event that the Company has a plan to delist any digital asset from the Company's trading system, the Company will notify the service users of such event for no less than 30 days, except in the case of an urgent necessity that may cause damage to investors. When the Company has notified such event, the service users are required to transfer such type of digital asset out of the Company's system within the period specified by the Company. If the service users have not transferred such type of digital asset out of the system, the Company reserves the right to collect a fee for storing such digital asset. The Company will inform the service users of the digital asset storage fee rate via the Company's official channels.

17.4 In the event that the user has not made any transactions with the Company for more than 1 year, the Company reserves the right to collect a fee for maintaining the customer's account. The Company will inform the user of the fee rate through the Company's official channels. In the event that the Company has deducted the fee until the assets in the account are depleted, the Company reserves the right to consider closing the user's account.

17.5 In the event that the Company learns from a reliable source that a user of the Company has died, the Company will temporarily suspend such account until the court-ordered estate executor contacts the Company to manage the estate. The Company reserves the right to request relevant documentary evidence to confirm the legal rights of such estate executor.

18.Risks related to investing in digital assets 

The user is fully aware of the rules, conditions and methods for buying, selling or exchanging digital assets, and has studied the risks of investing in digital assets, which are high-risk, whether they are risks in value, volume or transactions that may be affected by various factors, whether directly or indirectly, that may occur or change at any time, which may occur from any cause beyond the control of the company, and agrees to accept the risks that may arise from investing in such digital assets by themselves, in which the user may not receive the investment back, whether in part or in full. Therefore, the user agrees to study information about digital assets and all risks before making transactions throughout the service period regularly. 

19.Compensation for damages

19.1The User agrees that the Company, its personnel or agents shall not be liable for any lawsuits, claims and damages, actual or consequential, arising from disputes between the User and one or more other Users. 

- Use of the Service or any action by the User in any manner other than this Agreement 

- Comments or opinions of users that are considered defamatory

- Any violation of this Agreement by the User 

- Any violation of any applicable rules, regulations, or laws by the user, including the violation of the rights of any other company or legal entity, which may cause damage to the Company.

- Any action or omission by a third party who has access to the user's account, whether or not authorized or consented by the user.

20.Limitation of Liability

20.1 The User agrees that in providing the Service, the Company is required to display information or lists from the destination digital asset exchange or other sources so that the User can choose to buy, sell or exchange digital assets on the Company's service channels. The Company will connect and send the User's transaction orders through the API of the destination digital asset exchange system, with the purpose of providing information to the User only. The User agrees to verify the accuracy of all information or lists, including studying the risks that may arise from price fluctuations and trading fees from the destination digital asset exchange or other companies before deciding to make any transactions. 

In the event that the display of such information is incomplete or incomplete, the Company will make every effort to improve the display of the information and will immediately notify the user when such an event occurs. However, the Company reserves the right not to be responsible for any damages resulting from the accuracy and completeness of the information or items displayed by connecting from the destination digital asset exchange or other sources that the Company displays, which are beyond the Company's control. 

 - Users' use of services, websites and applications

 - Compliance or non-compliance with the terms and conditions under this Agreement or

 - Providing services by or on behalf of the Company 

- Users' digital asset trading, users' intention to use digital assets, users' knowledge and understanding of digital assets, including market conditions and prices of digital assets. 

- The accuracy of any information received by the User about the Service or about other Users from the Company, whether directly or indirectly, unless otherwise expressly stated in this Agreement.  

- In the event that the Company complies with the user's orders or in the event that the user's orders are not executed or complied with due to legitimate reasons under the law, accidents, or force majeure.

- Failure to comply with the service guidelines, recommendations or suggestions set forth by the Company in the service documents related to the deposit and withdrawal of Thai Baht and/or digital assets, including but not limited to specifying the amount of Thai Baht and/or digital assets incorrectly as ordered by the User, damages arising from the loss of opportunity to conduct transactions, providing information or specifying the address or information of the user account or the origin or destination digital asset wallet specified by the User for depositing, withdrawing or transferring digital assets, or sending unsupported digital assets to the origin or destination digital asset wallet. In such case, the User shall compensate the Company, the Company's personnel or agents (as the case may be) for all damages or losses incurred by the Company or other indemnified parties resulting from any actions taken under this Section and/or 

- Managing and resolving any disputes, including but not limited to disputes related to trading in digital assets, using the services through the Company's service channels, between users and other users or third parties.

- Termination, suspension, cancellation, modification or alteration of the Service (or the User's right to access such Service) as the Company deems appropriate and subject to this Agreement.

- Damage or liability for information on other websites/applications other than the Company's service channels 

- Cancellation of transactions related to digital assets due to failure of the Company's service system 

- Loss of user messages or data

- Cancellation of user registration

- Loss of data or damage to the user's device resulting from the user's use of the service in violation of applicable laws or not as specified by the Company.

- Transactions of minor users who falsely claim to be of legal age in order to use the Company's services 

- Any amendments to applicable laws or amendments to tax laws relating to digital assets that affect the transactions or use of the Services by users before such amendments to applicable laws become effective. 

- Damages arising from the use of the service by other users that are different from those agreed upon under this Agreement, including but not limited to damages resulting from the user not following the usage procedures set by the company, using the service in a manner that is not intended for the intended purpose, or disclosing personal information to other persons. 

- Damages that the applicable law prescribes the Company not to be liable for, such as damages caused by force majeure or caused by the user's own fault or negligence.

20.4 Nothing in this Agreement shall exclude or limit the Company's liability resulting from any failure of the Company or its directors, officers, employees or employees to comply with any applicable law relating to the provision of the Services under this Agreement. 

When the user's digital asset trading order can be matched (in the case of transactions made through the digital asset brokerage service) or the user confirms the transaction within the time period specified by the company (in the case of transactions made through the digital asset trader service), the system will update the user's asset balance in both the digital asset wallet and the baht wallet to be current at all times. However, when the user orders a withdrawal of assets obtained from trading, the user will receive such assets within the time period specified by the company.

22.Connecting the Company's website/application with other services 

22.1 In providing the service, the Company may connect the Company's website and application to other services that are not under the Company's control. The user agrees to accept the risk that may arise from connecting to such other services solely and the Company shall not be responsible for any damages arising from the user's actions related to the information, products or services displayed or offered on other services of third parties that are connected to the Company's website/application in any case whatsoever. The Company does not provide any guarantees, representations or recommendations related to any information, products or services that appear on such other third party services and the Company shall not be responsible for any defects or breaches of contract related to any products or services that appear or are advertised on such other services.

22.2 The User understands and agrees that the connection to other services to download any software provided by the Company is for the convenience of the User only. The Company reserves the right not to be responsible or liable for any errors or malfunctions caused by or resulting from the software downloaded by the User in any case. Such software may have specific terms and conditions as specified by the provider of such software, which the User may have to agree and agree to be bound by such specific terms and conditions with the external software provider by themselves. In the event of any damage resulting from the failure to comply with the terms and conditions of such service, the Company will not be responsible for any damages incurred by the User in any case.

23.Data retention

The Company will keep the user account opening information, including all transaction history, for at least 10 years or as required by law. Users may request to view their own information during such period in accordance with the methods specified by the Company.

In the event that any part of this Agreement is held to be illegal, void, voidable, invalid or unenforceable, that part shall not affect the validity or enforceability of any other provisions of this Agreement, which shall remain in full force and effect.

The User agrees that the Company shall be released from all duties and liabilities in performing this Agreement and shall not be responsible or liable for any failure, delay or interruption in the provision of the Services (whether direct or indirect) arising from causes beyond the Company's control, including but not limited to severe market fluctuations, floods, severe weather conditions, earthquakes or other natural phenomena, fires, wars, rebellions, riots, strikes or other labor disputes, accidents, government actions, military actions, terrorism, riots, disruptions of telecommunications or Internet services, the Company's services, networks, power failures, malfunctions of equipment or software, or other disasters, including any losses or damages that the User may suffer as a result of such events.

In the event that the User has any dispute, conflict, complaint or claim regarding the Service (collectively, “ Dispute ”), the User may contact the User through the website by submitting a case together with documents or evidence regarding the complaint. 

- The User agrees to submit a form to clarify the details of the dispute, specifying the approach or method of resolution that the User wishes the Company to take, including any other information and evidence related to the dispute that the User believes is relevant, according to the form specified by the Company via the website.

- Upon receipt of the User's Form after the User has submitted such Form, the Company's representative responsible for User's complaints (the " User Service Representative ") will investigate the User's dispute. The User Service Representative will evaluate the User's complaint based on the information provided by the User and information available to the Company and/or the Company's subsidiaries within 7 days after receipt of the User's Form. 

26.2 The Company and the User agree that this Agreement shall be governed by and construed in accordance with the laws of Thailand. In the event that the Company is unable to resolve a complaint in accordance with the procedures specified in Section 30.1 or any dispute arises between the parties, the courts in Thailand shall have exclusive jurisdiction to resolve any dispute arising from or related to this Agreement.  

27.All contracts 

27.1 These Terms and Conditions and the Service Documents constitute the entire understanding and agreement of the parties and shall supersede all prior agreements, contracts, or representations between the parties in any form or nature.

27.2 In the event of any conflict between this Agreement and any other agreement that the User may enter into with the Company, this Agreement shall prevail, unless the other agreement specifically states this Agreement and provides that such other agreement shall take precedence over the terms and conditions of this Agreement. 

28.Additional Agreements 

The Company may enter into separate agreements with certain Users from time to time containing terms that differ from this Agreement (which may include contractual or other written communications). Such agreements may supplement or modify certain provisions of this Agreement as applicable to a particular User. The Company shall enter into such additional agreements at its sole discretion. 

The User agrees to strictly keep all information related to the use of the Service or the Company known or received from the use of the Service throughout the period that the User uses the Service. The User may use such information only in relation to the Service (as reasonably necessary for conducting transactions related to digital assets) and the User shall not disclose such information to any third party. 

30.Modification of Terms, Electronic Signatures and Consent to Electronic Communications

30.1 The Company reserves the right to amend the Terms and Conditions of Service under this Agreement, including any other agreements or contracts related to the Service, at any time. The Company will post such amendments through the communication channels specified by the Company for the User to consent to and agree to be bound by such amendments. 

30.2 Any amendments to the Terms and Conditions of Service by the Company shall be effective on the date on which the amendment is announced (or on the date specified by the Company). The User agrees that once the User has acknowledged or consented to the amendments to the Terms and Conditions of Service through the channels and formats specified by the Company, the Company will assume that the User agrees to accept such amendments from the date on which the Company announces the amendments. 

30.3 Users have rights related to their personal data as prescribed by law. Users can exercise such rights with the Company. Details of how to exercise such rights are in accordance with the Company's privacy policy. 

30.4 The User agrees to review the Terms and Conditions of Service regularly to ensure that the User understands the terms and conditions that apply to the User's rights to access and use the Service.

30.5 The User agrees that the Company may send communications to the User by posting communications through the Company's designated communication channels. In addition, the Company may communicate with the User through other electronic notifications, such as text messages, instant chats, or notifications through the Company's service channels, etc.

30.6 In accessing and storing electronic communications, the User agrees to comply with the Company's guidelines and service documentation regarding electronic communications.

30.7 User acknowledges and agrees that if the Company attempts to send an electronic communication to the User by the method specified in this Agreement, but the User does not receive the electronic communication because the email address provided by the User is invalid or otherwise blocked, or because the User is unable to receive electronic communications for any reason, the Company shall be deemed to have sent the communication to the User. In such event, the User may be restricted from accessing certain parts of the Service until the User provides and confirms a new email address. The User may update the User’s information by logging into the User’s account and accessing the account’s security settings, or by contacting the Company’s User Support team through the channels specified by the Company. 

Company contact channels 

If the user wishes to contact the company or has additional questions regarding the use of the service, the company can be contacted through the following channels:     

Cryptoplat Company Limited

Address No. 140/41(19C), ITF Tower Building, 19th Floor, Silom Road, Suriyawong Subdistrict, Bang Rak District, Bangkok 10500

Instant chat via the website  www.mobyxtrade.com