Whistleblowing and Complaint Channel

Created by Mobyx by Cryptoplat support, Modified on Wed, 12 Feb at 9:23 PM by Mobyx by Cryptoplat support

CryptoPlat Co., Ltd. ("the Company") has established a Whistleblower Policy as a key mechanism for receiving information or complaints from employees, external individuals, and customers regarding fraud, non-compliance with laws, regulations, company policies, practices, or business ethics, as well as the Company's service provision. This policy also focuses on protecting the rights of whistleblowers and complainants, ensuring fair and transparent fact-finding processes.

Whistleblowing refers to the reporting or disclosure of information to the Company regarding misconduct, fraud, corruption, or actions that violate laws, relevant regulations, or the Company’s business ethics.

Complaints refer to expressing dissatisfaction or disagreement with the Company’s operations, such as complaints about personnel, employees, or executives of the Company, fraud, damages, or service quality issues.

Scope of Whistleblowing/Complaint Reporting

The Company considers whistleblowing or complaints in the following cases:

Service not meeting standards
Complaints related to the Company’s services, such as failure to meet contractual agreements, unprofessional conduct, lack of responsibility in service delivery, or negligence in addressing customer complaints.
Fraud or corruption
Such as embezzlement of company assets or receiving inappropriate benefits, which harm the Company.
Non-compliance with procedures
Actions that violate procedures, work manuals, or internal control systems that may create loopholes for misconduct.
Actions harming the Company
Any actions that may cause the Company to lose benefits, suffer damage, or affect its reputation and image.
Illegal or unethical actions
Violations of laws, regulations, policies, practices, or business ethics in the Company’s operations.

Whistleblowing/Complaint Reporting Channels (Online only):

Types of Whistleblowing/Complaints	Online channels
In the case of reporting misconduct
Employees, executives, company directors, and the company	Whistleblowing Form
Compliance Department	Whistleblowing Form
In the case of a complaint
Employees, executives, company directors, and the company	Complaints Form
Compliance Department	Complaints Form